Returns & Refund Policy

Seravanta Return & Refund Policy

At Seravanta, our goal is simple — to help you feel better in your body again.

Because our products are designed to support your neck over time (not just provide instant, temporary relief), we recommend using them consistently for at least 14 days before deciding if it’s right for you.

If you’re not satisfied after giving it a fair try, you’re covered by our 60-Day Money Back Guarantee.

For any refund or return requests, contact us at:
info@seravanta.com

Order Changes & Cancellations

We process orders quickly to ensure fast delivery.

  • Changes or cancellations must be requested within 24 hours of placing your order
  • After 24 hours, your order may already be in processing and cannot be modified

If your cancellation is approved within this timeframe, your refund will be processed within 7 business days

60-Day Money Back Guarantee

We stand behind the effectiveness of our products — but we also understand everyone’s body is different.

  • We ask that you use your product for a minimum of 14 days
  • If you’re still not satisfied, you may request a return within 60 days of delivery

Please note:

  • Shipping costs (if applicable) are non-refundable

How to Start a Return

To begin your return, contact us at:
info@seravanta.com

Please include:

  • Your Order Number, or
  • The Name and Email Address used at checkout

This helps us process your request as quickly as possible.

Damaged Items

We carefully package all orders to prevent damage during transit.

An item is considered damaged if:

  • It is physically broken, or
  • It has a clear manufacturing defect

Damaged outer packaging (e.g. dented boxes) with an intact product does not qualify as damage.

Reporting Damage

  • Report any damaged items within 72 hours of delivery
  • Email info@seravanta.com with:
    • A clear photo of the damage

If approved, we will provide a free replacement.

We do not offer refunds or replacements for:

  • Normal wear and tear
  • Improper use or misuse

Shipping & Delivery

While we do everything we can to ensure timely delivery, some delays are outside our control.

Seravanta is not responsible for delays caused by:

  • Couriers
  • Customs
  • External shipping issues

We are also not responsible for:

  • Lost packages
  • Stolen deliveries
  • Delayed shipments

If there is a delivery issue, please contact the shipping carrier directly.

Incorrect Shipping Address

It is the customer’s responsibility to enter the correct shipping address at checkout.

  • If the address is incorrect and we are not notified within 24 hours,
    we cannot guarantee a replacement or refund

Policy Updates

Seravanta reserves the right to update this policy at any time.

By purchasing from our store, you agree to the most current version of this Return & Refund Policy.